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Your cv866 account wallet connects to local payment routes including bKash and Upay, so you can move funds without switching devices. Every deposit and withdrawal runs through the same account area — open it from your profile to see the routes and limits shown there.
Adding funds starts from the deposit counter inside your signed-in account area. We've connected bKash and Upay as local payment routes so you can complete the transfer without leaving your mobile browser. Once you reach the deposit screen, follow the fields shown — they will indicate the available methods, the minimum amount accepted for each route, and any reference code you need to enter.
Log in and go to your account area. Select the deposit option from the wallet or balance section — the screen will display the payment routes currently active on your account.
Pick the local wallet you want to use. The screen shows the minimum deposit amount and the account number or reference to send the transfer to. Match these exactly.
Type the amount in the field shown, then confirm on your wallet app. Keep the bKash or Upay transaction ID — you may need it if the balance does not reflect within the window shown on screen.
Once the deposit is matched, your cv866 balance updates. You can check the Transactions section under your account profile to confirm the record is there.
Withdrawing from your cv866 account balance follows a similar path to depositing, but requires a few extra fields. Open the withdrawal section from your account area and select the wallet route — bKash or Upay — that you want the funds sent to. Enter the wallet number carefully, because transfers sent to an incorrect number cannot be recalled once processed. The withdrawal screen will show the minimum and any limit that applies at the time.
From your signed-in account, navigate to the withdrawal area. Confirm your account balance is sufficient and that any active terms on your wallet balance have been met before proceeding.
Choose bKash or Upay as the receiving wallet. Enter the wallet number registered to your own name — the number must match the account ownership shown in your profile.
Type the withdrawal amount within the range displayed on screen. Submit the request and note the reference code shown on the confirmation screen for your own records.
Your account history will show the status of the request. If it remains pending beyond the indicated window, reach out through the Help section with your reference code ready.
Before your first withdrawal is processed, your account may prompt you to complete an identity check. The fields and documents requested will appear directly in your account area — we only ask for what the system shows at that point, so follow those instructions rather than preparing documents in advance. This step is in place to confirm that the wallet route and personal details you entered at registration match what you are using now.
Open the profile section and look for a verification status indicator. The account area will show whether a check is pending, in review or already completed — follow only the steps shown there.
Complete only the fields the system requests at that point. Do not upload documents that were not asked for, as this can delay rather than speed up the review.
Confirm that the name on your bKash or Upay account matches the name you registered with. A mismatch here is the most common reason a verification step is returned for correction.
If your verification status has not moved after following all the on-screen steps, use the Help section to raise it. Have your account email and wallet reference ready when you do.
The local payment routes connected to your cv866 account are listed in the deposit and withdrawal screens. bKash and Upay are the verified wallet routes we support for Bangladesh. Bank Transfer is available as a route and appears in the payment screen where eligible.
Local mobile wallet, widely used for account deposits and withdrawals in Bangladesh.
Local wallet route available for deposits and withdrawals where shown in your account screen.
Bank route available where eligible; details and reference shown in the account payment screen.
Every deposit and withdrawal you make is recorded in the Transactions section of your account. If a wallet debit does not appear in your account balance, the first step is to match the bKash or Upay transaction ID against the reference shown in your account history. Both records should carry the same reference number when the transfer was matched correctly.
Every transfer generates a reference ID in your bKash or Upay app. Save this number until you confirm it appears in your cv866 account Transactions section with a matched status.
Account history shows each transaction as Pending, Matched or Completed. A Pending label means the system is still processing; Matched means the wallet transfer has been confirmed against your deposit request.
Open your account profile and navigate to Transaction History. Each entry shows the date, amount, payment route used and current status. Use this screen to verify any transaction before raising a support query.
Keep a screenshot of your wallet confirmation alongside the account history entry for the same transaction. If a discrepancy is raised, both pieces together allow our support team to locate and resolve the record accurately.
Your account security starts with verifying that you are on the correct domain before entering any payment details. Check that the browser address bar shows cv866 — not a lookalike URL — before you log in or initiate any wallet transfer. We ask you to confirm wallet ownership during the account check process so that funds can only be moved to a wallet registered in your name.
Always verify the address bar reads cv866 before logging in or completing a bKash or Upay transfer. Phishing pages may look similar; the domain is your first check.
Account checks confirm your name and wallet ownership match the registration details on file. This step protects your balance and ensures withdrawals go only to your own wallet.
Withdrawals are processed only to a wallet number registered under your own name. If your wallet number changes, update your account profile before raising a withdrawal request.
If you notice an unexpected transaction or a login you do not recognise, use the Help section in your account to reach our support team directly. Have your account email and the relevant transaction reference ready.
These are the questions we see most often about account banking on cv866. If your question is not covered here, the Help section in your account is the fastest route to a direct answer from our team.
bKash and Upay are the verified local wallet routes shown in the deposit screen. Bank Transfer is also available where eligible. Open the deposit section in your account to see which routes are active for your account at the time you are transacting.
The minimum deposit amount is shown on the deposit screen next to each payment route. We do not publish a fixed figure here because it can vary by method. Check the deposit counter in your account for the current minimum before sending a transfer.
Note the bKash transaction ID from your wallet app and open the Transaction History in your cv866 account. If the record shows Pending, wait for the window shown. If it remains unmatched, contact our support team through the Help section with the transaction ID ready.
Go to the withdrawal section in your account, select Upay as the payout route, enter your registered wallet number and the amount within the range shown on screen. Submit and note the reference code. Status updates appear in your account Transaction History.
Pending means the request is being processed. If the status does not change within the window shown on your withdrawal confirmation screen, raise a support query through the Help section. Include your account email and the withdrawal reference code from your Transaction History.
Some accounts are prompted for a verification step before the first withdrawal. The fields required appear in your account area — follow only what is shown there. If no prompt appears, your details are already matched. Wallet name must align with your registered account name.