Casino / App
cv866 is straightforward about the data we hold on your account — what we collect, how we use it, and the choices available to you. Access and eligibility for our services depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — name, contact information and any identity documents we request for account verification. We also record session activity and device information to keep your account secure and to detect irregular access patterns. Payment records connected to bKash deposits, Upay transfers and other supported local payment methods are stored as part of your transaction history, accessible from your signed-in account area. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors or fraud-screening services — we do so only to the extent needed to complete your request or protect your account. Data is retained for as long as your account remains active and for the period required under applicable rules. You can request a summary of the data we hold at any time by contacting our support team through the published route. Your use of this platform and the processing of your data is subject to your local law and the eligible regions in which our services operate.
This policy applies specifically to the data cv866 collects and processes through our platform. It does not extend to third-party websites we may link to, nor to services outside our direct control. Understanding where this policy starts and stops helps you know where to direct any question.
Covers login records, session data and identity details you provide during registration or account verification. Any correction or deletion request for this data should be directed to our support team through the published contact route.
Covers payment records tied to your account wallet, including bKash and Upay activity. Transaction logs are stored securely and accessible to you from your signed-in account page. We do not share these with unrelated third parties.
Browsing behaviour on our platform — pages visited, game lobbies opened, time on site — is collected to improve how the site works for you. This data is not tied to your identity unless you are signed in.
External payment processors, game studios and analytics providers operate under their own privacy terms. Our policy does not govern those parties. We name them only where needed and encourage you to read their published terms separately.
You have practical choices over the data we hold. The most direct route is your signed-in account area, where you can review the profile details we store and update contact information without needing to contact support. For anything beyond a self-service edit — correcting a data point that appears wrong, requesting a copy of your full account record, or raising a concern about how your data has been handled — our support team is the right contact. We aim to acknowledge data-related requests through the same channel you used to raise them. Eligibility for any data action may depend on the applicable rules in your region. Where a request cannot be fulfilled in full, we will explain why in our response. The rights described here apply to your personal account data only and do not affect our obligation to retain certain transaction records under applicable rules.
Open your signed-in account page to see the profile data we hold. Wallet activity, including bKash and Upay records, appears in your transaction history tab.
Update contact details directly in account settings. For corrections to identity documents or records you cannot edit yourself, contact support with the relevant details.
If something in your account record looks wrong or you want to know more about what we hold, use the published support contact route. We respond through the same channel.
For deletion requests or data-export queries, contact our support team. We handle each request individually and will confirm what actions are possible under current applicable rules.
If you have a question about this policy or want to act on your data rights, use any of the contact routes published on our platform. We do not publish operating hours we cannot confirm, so please expect a reply through the same channel you used to write to us.
Open the chat widget from any page while signed in. State your account query clearly so the support team can locate your record and respond accurately.
Send your data or privacy query to the support email address published on our contact page. Include your registered account name so we can match your request to the correct record.
The Help Centre in your signed-in account area covers common data and privacy questions. Check there first — many account-level queries can be resolved without contacting support directly.
Our data handling practices are shaped around account security and transparent access for the people whose data we hold. We store account records and payment history — including bKash and Upay activity — on secured infrastructure. Access within our team is restricted to roles that genuinely need it to operate the account or resolve your query.
We use cookies to keep your session active and to understand how the site performs on mobile. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account pages load.
Login activity is logged against your account. If we detect an access pattern that does not match your usual behaviour, we may ask you to re-verify before proceeding. This protects your wallet and transaction records.
We keep your account data for as long as your account is open and for any period required under applicable rules after closure. When retention is no longer required, records are deleted or anonymised according to our internal schedule.
When this policy changes, we update the version date shown at the bottom of the page. Continuing to use your account after a policy update means you have had the opportunity to review the current terms.
The questions below cover what we hear most often from account holders about data, privacy and their rights. If your question is not answered here, contact support through the published route.
We collect the name, contact details and identity information you enter during registration. If you verify your account, we also hold the documents you submitted. Session and device data is collected automatically once you are signed in.
Yes. Payment records tied to your account wallet — including bKash and Upay activity — are stored securely and visible only to you and authorised team members handling your account. We do not share payment records with unrelated third parties.
Open your signed-in account page. Profile details, wallet history and transaction records are available there. For a full data summary beyond what the account page shows, contact our support team through live chat or the published email address.
You can update most profile details directly in account settings. For corrections to identity records or deletion requests, contact support with the specifics. We handle each request on its own terms and will confirm what is possible under applicable rules in your region.
We share data with service partners only to the extent needed to operate your account — for example, payment processors and fraud-screening services. Game studios such as Pragmatic Play, CQ9 and Microgaming receive only what is needed to load their content in your session.
Your data is retained for any period required under applicable rules after account closure. Once that period ends, records are deleted or anonymised. Contact support if you want to understand what specific records we are required to keep for your account.