Casino / App
This page sets out how cv866 handles your account data, what rules apply to your use of the platform, and where to go when you have a policy question. Access to cv866 depends on your local law and the eligible regions we serve — please read this before you continue.
cv866 operates as a private member platform. Access and eligibility depend entirely on local law in Bangladesh and the specific eligible regions we cover at the time of your visit. Nothing in these terms overrides local law that applies to you. When you create an account, you confirm that you are accessing the platform from a region where it is lawful to do so. We do not make eligibility decisions on your behalf — that responsibility rests with you based on your own legal situation. Our policy applies to your account records, wallet activity (including bKash and Upay transactions logged in your account), and the content you interact with on the platform. Third-party services — such as your bKash wallet provider or Upay account — are governed by their own separate terms. We hold the right to update this policy when required; changes take effect when posted. Your continued use of the account following a policy update means you have accepted the revised terms. If any part of an updated policy is not acceptable to you, the correct action is to stop using the platform and contact support to close your account.
bKash wallet activity recorded in your cv866 account is governed by this policy for what we hold on our end; bKash's own terms govern the bKash side.
Upay deposits and withdrawals logged in your account history are part of your account record under this policy.
Access is available only where local law permits. Bangladesh users should confirm their own eligibility before opening or continuing to use an account.
We post any policy changes on this page. Continued account use after a change is posted counts as acceptance of the revised terms.
Not everything connected to your experience here falls under this single policy document. Understanding the boundary helps you know where to look when a question arises. Account access and the data we hold about you are fully inside scope. Transactions processed through your bKash or Upay wallet are inside scope for the records we hold, but the payment provider's own terms govern the transfer itself. Content served from third-party game studios is outside the scope of this policy — those studios operate under their own agreements with us, and you have no direct claim under this policy against a studio. External links or services accessed through the platform are entirely outside scope.
Your login, account status, session history and the account controls you use inside the platform are fully covered by this policy. Any dispute about account access should be raised through our published support route.
Records of bKash and Upay transactions that appear in your account history are within scope. The transaction itself — once it leaves our system to your payment provider — is governed by that provider's own terms.
Pages, notices and published terms we author are inside scope. Game content delivered by studios such as Pragmatic Play or CQ9 is governed by studio-level agreements, not by this page directly.
Any external service, link or provider you reach through the platform operates under its own policy. We cannot respond to policy questions that belong to a third-party service outside our published support routes.
You have a set of straightforward actions available to you at any point while your account is active. Reviewing your own account records is something you can do directly by logging in and opening the account history section — your wallet activity, including bKash and Upay entries, is listed there with transaction references. If any personal detail on your account is incorrect, you can request a correction by contacting support through the published route on the contact page. Questions about how we handle a specific data point or policy clause can be submitted in writing via the support channel; we will respond through the same channel. If you decide you no longer want an account, you can request that it be closed and ask what happens to the data we hold at that point. We do not retain payment instrument details beyond what the transaction record requires. Every one of these actions starts in your signed-in account area or through the published support route — there is no separate form or offline process.
Log in and open account history to see your full transaction record, including bKash and Upay entries. Transaction references are shown against each entry so you can cross-check with your wallet history.
If a name, contact detail or wallet reference on your account is wrong, raise a correction request through the support channel. We will confirm what documentation is needed to process the change.
Any clause on this page can be queried in writing through the support route. Submit your question with your account reference so we can give you a specific response rather than a general one.
Contact support to close your account. We will confirm the steps involved, what happens to your remaining account balance and how long we retain the records we are required to keep.
Policy questions, correction requests and account closure enquiries all go through the same support routes we publish on the site. Use the channel that suits how you are accessing the platform — whether that is through a mobile browser on bKash-connected mobile access or on desktop.
Open the chat widget from any page while logged in. Identify your query as a policy matter so the agent can direct it to the right team. Your account reference speeds up the process.
Send policy queries, correction requests or account closure requests to the email address published on the contact page. Include your account reference and the specific clause or data point your question is about.
The help centre on the site carries published answers for common policy questions. Check there first — if your question is not answered, use live chat or email to escalate it directly.
Account security and data handling are areas where we keep our practices consistent and documented. Your account data, wallet records and session history are held securely and are accessible to you through your signed-in account area. We do not share personal data with third parties except where it is required to process a transaction — for example, passing a reference to your bKash or Upay provider to match a deposit. Cookies are used to keep your session active and to remember account preferences; you can adjust cookie settings through your browser. We retain account records for the period required by the terms of our operating arrangements; after that period, inactive records are removed. If you want to know exactly what we hold and for how long, contact us through the published support route with your account reference.
Your personal and transaction records are available to you directly through the signed-in account area. We do not require you to contact support simply to view your own history — log in and open account settings.
We use session and preference cookies to keep your account active and remember your settings. Browser-level cookie controls let you manage or clear these at any time without contacting us.
Account and transaction records are kept for the period set out in our operating terms. Records related to bKash and Upay transactions are retained as part of the wallet activity log for that same period.
To correct a data point, request a data summary or ask about retention of a specific record, contact support with your account reference. Written requests receive a written response through the same channel.
These are the questions we receive most often about how this policy works, what rights you have and how to act on them. If your question is not here, the support route on the contact page is the right next step.
Availability depends on your local law and the eligible regions we cover. If access is lawful in your region, this policy applies to your account, your wallet records and your use of the platform. Confirm your own eligibility before using the account.
Yes. Log into your account and open the account history and settings sections — your transaction records, including bKash and Upay entries, are listed there. For a broader data summary, submit a written request through the support channel with your account reference.
Contact support through live chat or email with your account reference and the specific detail that needs correcting. We will tell you what verification is required. We do not accept correction requests that arrive without an account reference attached.
Transaction records, including bKash and Upay entries, are retained for the period required under our operating terms even after account closure. After that period, inactive records are removed. Ask support for the specific retention period that applies to your account.
Both, but each for their own part. We govern the record of the transaction as it appears in your account. bKash and Upay each govern the transfer on their end under their own terms. A dispute about a transfer itself should go to the wallet provider directly.
Updated terms are posted on this page. Continuing to use your account after a change is posted means you accept the revised terms. If a change is not acceptable to you, contact support to close your account before the updated terms take effect.